Local House Cleaning Specialists in Brisbane You Can Count on

Q: What is your service coverage?

A: We cover the whole of Brisbane and the surrounding areas. If unsure, contact our customer service representatives to check if your area is covered.

Q: Are the housekeepers and specialist cleaners fully insured?

A: Absolutely. They are not only insured against accidental damage but they’re also personally interviewed and background-checked before they join the team. Punctuality and high-standard performance are essential for them, as they strive to do their job without any delays.

Q: What is the Fantastic Club and how do I join?

A: Fantastic Club is a programme that allows you to take advantage of our home cleaning services while benefiting from up to 15 % off. Joining is very easy, too. Just add the annual subscription fee when you book a cleaning service by following the provided link, which will ensure that you get an instant discount on that service, too.

Q: What if I need emergency cleaning or service on the weekend?

A: No need to worry, we work on weekends and on public holidays, as well. Furthermore, we may be able to arrange for a professional cleaner to come out of business hours (in the evening, for instance), as well as book you an emergency appointment, as long as your location and our availability allows it.

Q: Does the cleaner bring everything to do the job?

A: Yes. The cleaning professionals have all the equipment and products they need to complete the service. If you prefer your regular housekeeper to use your cleaning supplies, that’s OK, too.

Q: Do I need to be present while the cleaning service takes place?

A: No. Although, you’ll have to arrange for someone to open the door for the house cleaner or leave the keys with a neighbour, for example. Still, we always recommend that you check the results of the service before the cleaner leaves to see if you’re completely satisfied with the results.

Q: How can I make changes to my booking?

A: If you want to change the day and/or the time of your appointment or make any other alterations to your booking, please, get in touch with us 24 hours in advance.

Q: Will I be charged if I decide to cancel my booking?

A: No, unless you fail to inform us 24 hours prior to your cleaning appointment. Additional info is available in our terms and conditions, and you can always contact us to discuss it.

Q: Can I combine end of lease cleaning with window cleaning, for example?

A: Of course, every one of our professional services can be combined with another one, there are no limitations.

Q: Do I need to worry about hidden charges?

A: Everything will be included in your final bill. There will be no extra charges to cover, unless you decide to add an extra hour of cleaning to your sessions or get an additional service.