Our End of Lease Cleaning Comes with Numerous Benefits

Frequently asked questions

• Q: Is window cleaning included in the service?

  A: The bond cleaners will clean the window frames, sills and tracks as part of the end of lease service. If you want the windows cleaned outside as well, you should pay an extra charge. However, have in mind that the windows must be accessible from the outside.

• Q: Do you bring cleaning detergents and equipment?

  A: The cleaners come fully equipped with cleaning detergents and machines. All they need to complete the service is electricity and running water.

• Q: How many cleaners will come to the property?

  A: Most of the cleaning teams are from two cleaners. It depends on the size of the property. Once we have the information about the size of the property, we’ll make sure to send the right team for the job. We can arrange three cleaners teams for bigger jobs.

• Q: Is carpet cleaning included in the exit cleaning?

  A: Carpets and rugs will be vacuumed thoroughly as part of the cleaning service. However, if you want them to be steam cleaned or stain treated you need to request it as this is not a part of the package and extra cost will apply.

• Q: How do you clean carpets?

  A: For standard types of fabric, we use the Hot Water Extraction method and use powerful equipment to ensure the best results. Firstly, the cleaners will vacuum the carpets and pre-treat any stains. After that, they proceed with steam cleaning. You will get a receipt as proof for the landlord and the property manager.

• Q: Is oven cleaning included in the bond cleaning service?

  A: Yes, the oven will be deep cleaned inside and out as a part of the service. The stovetop and range hood will also be wiped at no extra charges.

• Q: What is not included in the standard end of lease cleaning package?

  A: Not included in the bond cleaning packages are wall spot cleaning, blind wiping, exterior windows cleaning, fridge/freezer cleaning, carpet steam cleaning, balcony, garage and outdoor cleaning. If you want any of these included in your service, extra charges will apply.

• Q: Do you charge per hour or per job?

  A: The end of lease cleaning service is not limited in time. The price depends on the size and layout of the property and if there are any extra services booked with the standard package. The cleaning team will stay until everything is cleaned up to standards.

• Q: What if there are dirty spots missed?

  A: This is highly unlikely to happen, but in any case that the cleaners miss some areas that should have been cleaned, we’ll arrange a re-clean free of charge. You should inspect the property and any problems should be reported within 72 hours after the initial cleaning.

• Q: How soon can the cleaners come to my property?

  A: The cleaning team usually start at 7 am. However, other arrangements are possible if you have special requests.

• Q: What if the cleaners broke or damage something in the property?

  A: The cleaning teams are fully insured, so if any accident happens you’ll be compensated accordingly.

• Q: Do you clean ceilings and chandeliers?

  A: The chandeliers can be dusted upon request. Ceiling cleaning is not included in the standard package. The cleaners can give you a quote for the service on-site. Depending on the condition of the ceilings.

• Q: Do you charge extra if the cleaning is done during the weekends or on Bank Holidays?

  A: No. We do not charge extra during weekends and Bank Holidays.

• Q: Are the cleaners trained?

  A: Yes, all cleaners pass a professional training program with our Quality control managers to ensure qualified service.

• Q: Are they any hidden charges?

  A: All of the prices include GST, const of detergents and equipment. The only thing that may come on top of the price is the parking fee. That’s why we ask you to arrange free parking if possible.

• Q: I am selling my house soon. Can I book your bond cleaning service in this instance?

  A: The bond cleaning service is designed specifically to ensure the secure retrieval of a rental deposit. However, you can still benefit from a thorough cleaning of your property by booking our one-off deep cleaning service, which is hourly based. It is really up to you whether you wish to pay per the hour or per job.

• Q: Can you clean mould from the walls and ceilings?

  A: Mould removal is a separate service and we can give you a quote on-site, after a thorough inspection of the property’s condition. Have in mind that mould in the silicone in bathrooms cannot be cleaned and should be replaced instead.

• Q: I own several properties for rent, which need a good clean. Can you help?

  A: Of course. We can be of assistance to any multiple property owners, whether they are rental investors or property developers. Preferential rates may apply.

• Q: What are your working hours?

  A: Our working hours are 8:00 am until 6:00 pm. You can also book appointments beyond these hours, but additional charges may apply, especially for evening bookings.

• Q: Do you clean blinds and curtains as part of the service?

  A: The bond cleaning package includes dusting the blinds. If you want them to be thoroughly wiped or if you want steam cleaning the curtains, you need to order the special end of lease package which comes with an extra charge.

• Q: Do I have to pay for parking?

  A: It will be great if you could arrange free parking in front of or close to the property. The cleaners come with lots of detergents and heavy equipment. If that is not possible, the parking fee will be included in the end price for the service.

• Q: What happens if my Landlord is still unhappy with the condition of the property?

  A: Your vacate cleaning service is covered by a 72-hour guarantee. The cleaners will re-clean all the areas, which did not meet your Landlord’s expectations, within this time period.

• Q: Is wall cleaning included in the service?

  A: The cleaning service includes wall dusting and cobweb removing. The cleaners can treat stains and spots upon request at an extra cost. You can book wall spot cleaning per wall or as a package covering the whole property size.

• Q: Do I have to defrost my fridge or freezer if I want it cleaned?

  A: Yes, the fridge/ freezer must be defrosted 24h prior to the cleaning service. That way, the cleaners will be able to clean it thoroughly. Have in mind that fridge/freezer cleaning is not included at the end of lease cleaning service and you should pay extra if you request the service.

• Q: What happens if I book for a certain time, but the cleaners finish earlier?

  A: The end of lease cleaning service is not time-based. The cleaners will stay on the property until everything covered from the package is left. sparkling clean. For small properties, the service usually takes 3-4 hours, for bigger ones it can take 6-8 hours. The service price is discussed before the service. You can also book additional services to go with the package in case you missed anything on the initial booking.

• Q: Do I need to be at home during the service?

  A: No. As long as an entry to the property has been arranged beforehand, there is no need for you to be at home during the service. We can pick up the keys from your landlord or lease agency, as long as they're not more than 5km away from the leasing property. You could leave the keys with a neighbour or you could even confirm a place where you left them for the cleaners. We can notify you before and after the service and give you information during the process. However, we do recommend, however, that you inspect the house/flat before the cleaners leave if you could.

• Q: Do you clean light fittings as part of the service?

  A: The cleaners will dust all light fittings in the property as a part of the standard cleaning package. If you want them to be wiped thoroughly, you should take them down and the cleaners will clean them.

• Q: What payment methods do you accept?

  A: We accept card payments.

• Q: Do you work on Public holidays?

  A: We operate seven days a week, including on national holidays. You could call or chat with us at any time and even book a service online.

• Q: What areas do you cover?

  A: You can take advantage of the professional end of lease cleaning in all Melbourn, most of Greater Melbourne, Sydney, most of Greater Sydney, also in Perth and Brisbane.